For VGF Reps--Customer Satisfaction Calls

If they pick up:

"Hi, this is _____ from San Francisco Stress and Anxiety Center. I'm calling to ask about your recent experience with Dr. _________. We try to obtain information from all our clients, to help us evaluate our therapists and improve our services. Do you have two minutes to talk to me about it?

Disposition
Client Name
Client Name
Seen at
Phone
Phone
 

"Thanks so much for taking the time to talk with me. I’m going to send you a follow up email here, which has a link to our Yelp page. Online reviews help us to recognize and get the word out about our therapists, so we always appreciate them.

Thanks again and have a great day!”

If they do not pick up:

"Hi, this is ________ calling from San Francisco Stress and Anxiety Center. I'm calling to ask you about your recent experience working with Dr. ________. We like to call all of our clients and get feedback, because it helps us improve our services. If you choose to do so, it takes less than 5 minutes. At your convenience, please call us back at 415-966-4249. Also, you can expect to receive an email from us as well, asking for feedback. Thanks in advance for your help."